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Sandbox: Alvalabs career site
Göteborg, Amsterdam · Hybrid

Customer Success Manager

Manage customer portfolios, increase ARR and NRR, drive product adoption, lead business reviews, ensure customer satisfaction, cross-functional collaboration, identify opportunities for growth, stakeholder management.

Customer Relationship Management, Growth, Retention

Build and nurture strong customer relationships. Drive customer engagement and satisfaction to maximize retention and growth. Partner with sales, product, and engineering teams to ensure customer success and deliver value.

Performance Tracking, Revenue Expansion, Business Reviews

Monitor and report on customer health, ARR, and NRR. Conduct regular business reviews to identify opportunities for upsell and expansion. Lead discussions with customers and internal stakeholders to align on business outcomes and success metrics.

Strategic Customer Insights, Product Feedback, Advocacy

Gather and analyze customer feedback. Advocate for customer needs internally and influence product roadmap. Share best practices and guide customers on maximizing platform value and success.

Collaboration, Communication, Team Player

Work cross-functionally with product, engineering, and support teams. Communicate effectively with customers and internal stakeholders. Drive alignment and foster a collaborative, inclusive customer success team culture.

Qualifications for Customer Success Manager Role
  • Experience managing SaaS customer portfolios
  • Proven track record increasing ARR and NRR
  • Strong communicator, problem-solver, and collaborator
  • Ability to lead business reviews and drive customer outcomes
  • Experience with customer success platforms (e.g., Planhat)
  • Data-driven, detail-oriented, and proactive
  • Advocates for diversity, equity, and inclusion
Locations
Göteborg, Amsterdam
Remote status
Hybrid

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Göteborg, Amsterdam · Hybrid

Customer Success Manager

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