We are seeking a motivated and collaborative Customer Success Manager to join our team. This role is ideal for an experienced professional who is passionate about delivering exceptional customer experiences, driving product adoption, and building long-term relationships with clients.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers, ensuring they achieve their desired outcomes with our products and services.

• Onboard new customers through structured implementation plans, training sessions, and best-practice guidance.

• Proactively monitor customer health, usage metrics, and satisfaction to identify risks and growth opportunities.

• Collaborate with product, sales, and support teams to advocate for customer needs, prioritize feature requests, and resolve escalations.

• Develop and maintain strong relationships with stakeholders, conducting regular business reviews and success planning.

• Create and maintain customer-facing documentation, enablement materials, and internal handoffs to ensure consistent experiences.

• Drive renewals and expansions by uncovering customer value, presenting ROI, and negotiating contract terms in partnership with revenue teams.

• Collect and synthesize customer feedback to inform continuous improvement of our product, services, and processes.

Qualifications

• Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.

• 3+ years of experience in customer success, account management, customer support, or a related client-facing role.

• Proven ability to manage multiple accounts, prioritize tasks, and deliver results in a fast-paced environment.

• Strong interpersonal and communication skills; comfortable presenting to stakeholders at all levels.

• Analytical mindset with experience using metrics and customer data to drive decisions; familiarity with Excel, Google Sheets, or customer success platforms.

• Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or similar.

• Customer-first attitude, problem-solving orientation, and a collaborative approach to cross-functional work.

Preferred

• Experience in SaaS or B2B technology environments.

• Experience with onboarding and enablement programs, training delivery, or implementation project management.

• Familiarity with product analytics and usage tracking tools.

What we offer

• Opportunities for professional growth, mentorship, and cross-functional collaboration.

• Competitive compensation and benefits package.

• Supportive work environment focused on work-life balance and continuous learning.

How to apply

If you are interested in joining us, please submit your resume and a brief cover letter outlining relevant experience and why you’re interested in this role. We value diversity and encourage applicants of all backgrounds to apply.