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Sandbox: Alvalabs career site
Stockholm

Customer journey analyst

We are looking for an experienced data analyst passionate about customer data and the digital marketing world.

You will work on challenging projects in Customer Journey Orchestration and Analytics, with a focus on Journey data visualisation, reporting and analysis

You will join a senior team of experts and will be able the opportunity to have various responsibilities, depending on your experience:

  • Lead workshops to define KPI’s & business requirements for data visualisation & data analysis projects
  • Build dashboards & reports
  • Provide training & coaching to our customers to take data-driven decisions
  • Analyse data & define actionable insights for journey improvements
  • Support organisation in defining journey specifics based on data to drive business results
  • Communicate and present findings and recommendations with key stakeholders, and empower them to take actions in various areas (journey orchestration, media plan, UX design, promotion, CRO, etc)


You will have the opportunity to develop your skills & knowledge in a very challenging and fast-growing domain. Frequent training & guidance by senior experts is provided. You will be further trained on the job if needed.

    What we expect?

    • Minimum 3 years experience in reporting & analysis customer data across multiple touchpoints (websites, mobile apps and others)
    • Experience in Journey Analytics, data visualisation & analysis - using
    • CDP and journey orchestration tools (eg: Adobe Journey Optimizer, Hubspot, Segment, etc)
    • Visualisation tools (eg: PowerBI, QlikSense, Tableau)
    • Journey and UX analytics tool (eg: Adobe Journey Analytics, Adobe Analytics, Hotjar, ContentSquare)
    • Master’s degree or bachelor’s degree in economics or marketing or demonstrate significant experience in the field
    • Strong understanding of journey, marketing automation, CRM programs and customer data analysis and statistics
    • Good experience in Customer Journey analytics, Digital Analytics, Experience Analytics
    • Eager to learn to further improve your skillset
    • Excellent presentation & communication skills
    • Problem solver, result oriented, team player
    • You are fluent in English and you preferably also speak Dutch or French

    Nice to have experience with:

    • SQL & python (or other languages)
    • Data modelling and predictive analytics
    • Data lakes and database building
    • Optimisation and CRO programs

     

    What we have to offer?

    • You will join a young, flexible and dynamic scale-up focused on data-driven marketing strategy & solutions
    • You will be part of a team managing very challenging customer data projects for large organisations
    • You will have the opportunity to develop your skills & knowledge in a very challenging and fast-growing domain. Where needed you will be guided & trained by senior experts.
    • Frequent training & education is provided

    Remote statusHybrid RemoteSeniority LevelMiddle, Middle-Senior

    Stockholm

    Varför jobba med oss?

    • Delad framgång

      När det går bra för företaget, går det bra för dig! Vi erbjuder våra medarbetare optioner och strävar alla mot samma mål!

    • Kreativitet

      Medarbetarna hos oss uppmuntras att vara så kreativa som möjligt, och alla har möjlighet till att spendera 15% av sin arbetstid till ett eget projekt!

    • CrossFit-torsdag

      Vi har en av Sveriges bästa och roligaste PT's som kommer och tränar med oss varje torsdag!

    • Personlig utveckling

      Då vi är ett snabbväxande bolag så låter vi alla som jobbar hos oss ta ett stort ansvar och spännande uppgifter. Fyra av fem chefer hos oss har rekryterats internt.

    Arbetsplats och kultur

    Varför kommer de bästa talangerna trivas hos er? Förklara hur det är att jobba hos er. Vad gör ni för era anställda? Visa att ni satsar på ert team. En arbetsplats är mer än arbete och leveranser. Er karriärsida kommer vara helt mobilanpassad.

    Stockholm

    Customer journey analyst

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